has begun its cycle of multiple days of torrential rain followed
by the single glorious sunny warm day that reminds us that the season
is on the threshold of change. Mother Nature teases us until the
bitter end. All that is old renews itself.
find myself at this time of year thinking of changes. Losing ten
pounds, reading that book that has sat on my desk for weeks, an
extra day at the gym, perhaps even learning Dutch so that I can
someday speak to my goddaughter in her native language. This is
part of the cycle of life, the endless possibilities of spring.
have cycles as well. The growth and expansion of a healthy, viable
company is usually followed by the planned plateau of regrouping
and refocus that allows us to better service our clients.
has been busy implementing a very complex but helpful software program
that is the backbone of our infrastructure. Under the very capable
and watchful eye of Janis Mayo we began using our new system January
1, 2004 after 12 months of development.
system allows us to maintain and update owner profiles, medical
restrictions, deviations and order status in ways that we never
dreamed possible. The ability to take raw information and utilize
it as a tool to streamline and simplify our process allows us to
redirect attention and energy on quality.
of the hard work that Janis Mayo and her team have put into this
behind the scene improvement. While it's not as dramatic as a new
recipe or some revolutionary piece of packaging, it is none the
less an important component of our day to day commitment to improving
our level of service.
plenty more of these ideas coming from all levels of Rudy's Inflight
and we welcome any opinion you may have on these or any other changes
that we make.
spring, summer is upon us.
& John Celentano
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